FAQ
In-Salon Payment
CASH ONLY- your card on file is only charged in the necessity of my cancelation policy.Is there a regular phone number I can contact?
I can give the most attention to our conversations by using email. It works best for me to prioritize your messages, give you accurate information and it is also the most reliable.
VibranceHairStudioMD@gmail.com
Can Packages be split?
To provide the healthiest top-quality results, I exclusively provide packaged services. Packages can not be split. Single services will not be provided.
How should I arrive to the appointment?
ARRIVE WITH CLEAN, DRY, AND COMPLETELY DETANGLED HAIR.
The 4-Braid Rule: If your hair tangles easily, you must split it into 4 braids after detangling and leave them in until you arrive.
Efficient Timing: Appointment blocks are highly efficient. Some advanced treatments take only 5 minutes to process, meaning every single minute of your scheduled time is accounted for.
The Risk: Your appointment time will not be extended for detangling. If I have to spend your session combing out tangles, it will cut your appointment short and prevent me from completing your scheduled services. Full Payment will be collected to proctect my time and schedule.
CONSULTATION – Arrive with your hair in its natural current state. Unstyled or lightly styled is best.
How do I schedule an Appointment?
Schedule an appointment anytime by clicking on “services”, or the button on the top right. You may also email me if you have questions and would rather a more personal booking. I can schedule your following bookings for you in person during your appointments.
May I schedule multiple appointments in advance?
Yes. It is highly recommended because my schedule fills quickly. It is the way to guarantee your time in my chair.
How do I reschedule or Cancel?
Any of these quick methods:
My Website: tap the booking link on my website, log into your client profile in the corner, and update your upcoming session right there.
Your Confirmation Messages: tap “Manage Booking” link inside it.
Your Fresha Account: Fresha.com- log in, then go to “My Bookings” tab.
Please note: Self-service changes are automatically locked by the system according to the agreed-upon hours stated in our studio policy and shown on your booking confirmation.
What comforts are provided during long services?
Packages were thought of with time efficiency. Please note that during the appointment, there may not be breaks to eat.
I may provide:
Light protein snacks
Water
Netflix/Youtube
May I bring my child?
My salon is NOT SAFE FOR CHILDREN who are not being serviced.
Handicap Accessibility
The handicap accessible entrance is through the front door. Let me know in advance if you need me to unlock the front door.