PAYMENT IS CASH-ONLY: Credit cards and alternative payment methods are not accepted inside the salon. The credit card required to hold your appointment time will only be charged in the event of a late cancellation or a no-show.

 NO TEXTS/CALLS: All cancellations, communication, booking modifications, and policy questions must go through vibrancehairstudiomd@gmail.com or Fresha Scheduler to avoid fees.

ARRIVE WITH CLEAN, DRY HAIR: Hair must be clean and completely dry. Oily or wet hair compromises results and causes time-loss.

2-MINUTE DETANGLING RULE: Hair must be fully brushable within 2 minutes. Long or easily tangled hair must arrive completely detangled and prepped in braids.

48-HOUR CANCELLATION: Cancellations or rescheduling must be done 24/7 via your Fresha appointment confirmation message or this email address at least 48 hours before your scheduled appointment. Changes outside this window will trigger automatic fees.

TIME-LOSS & FULL PAYMENT: If you are late, your hair is unprepared, or an unbooked child is brought to the studio, services will be altered or removed from the appointment, and full payment for the time reserved is still required. Arrival 20 minutes or more past your appointment start time will be treated as a missed session and is subject to full payment.

CHILDREN (Only if being serviced): No children are allowed in the studio unless they are actively receiving and consenting to a service. If a child becomes loud, upset, or starts crying during their own session, the service will be stopped immediately and the appointment must be paid in full.

ADULT GUESTS (By email approval only): Adults who are not receiving a service are allowed by prior email approval only. This preserves a quiet, low-sensory environment and ensures outside distractions or conversations do not eat into your dedicated, one-on-one service time.

PRICING Packages cannot be split. Package prices are fixed, regardless of whether a service is willingly omitted by the client. 

To easily cancel or modify your appointment, you can use the link from your appointment confirmation message!

Thank you for your understanding.