Policy
TO AVOID FEES
For schedule stability and more availability, my late service-cancelation fee & late-change fee will be enforced.
TO AVOID FEES:
1 Services must be canceled, rescheduled, or changed more than 24 hours prior to a scheduled appointment.
2 Individual unwanted services must be canceled 24 hours prior to a scheduled appointment. (EXAMPLE If you originally scheduled haircut & color, but no longer want a haircut, that individual haircut service will need to be canceled)
3 If lateness of arrival is the reason that scheduled services can not be performed within the allotted appointment time, the service type may be amended by the stylist & the total price of the original confirmed scheduled services will be charged.
Late cancelation fee 30%
No-Show Fee 80%
The easiest way to cancel or change services is online 24/7 through your Fresha confirmation email.
I had a hard time implementing this policy, because I know that emergencies do happen. The lost time from a late-change or cancellation became financially overwhelming. Enforcing this policy is crucial for efficient scheduling and also for the stability of my business.
Thank you for respecting my decision,
Amber